At Umbra Print, we take pride in the quality of our publications and strive to ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued. By purchasing our products, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are granted only under specific circumstances and at our sole discretion. Refund requests must meet the following conditions:

a. Physical Products (Print Books)

• Requests must be made within 14 days of delivery.
• Items must be unopened, unused, and in resalable condition.
• Returns require valid proof of purchase (receipt or order number).
• Damaged or incorrect items (e.g., printing defects or wrong item sent) may be eligible for a full refund or exchange after review.
• Shipping and handling fees are non-refundable unless the return is due to our error.

b. Digital Products (eBooks, PDFs, etc.)

• All digital sales are final and non-refundable once delivery has occurred, except as required by law.
• If a file is defective or inaccessible, a corrected copy will be provided.

c. Subscriptions or Services (Editing, Publishing Services)

• Refunds for editorial or publishing services are not issued once work has commenced, unless otherwise agreed in writing.
• If a service was paid for but not rendered, customers may request a partial or full refund depending on the stage of service delivery.

2. How to Request a Refund

To request a refund, please contact our Customer Service team at [email protected] or call (980) 999-3097 with the following details:

• Full name
• Order number
• Product(s) in question
• Reason for refund request
• Supporting documentation (e.g., photos of damaged items)

We will acknowledge receipt of your request within 5 business days and process eligible refunds within 10 business days after approval.

3. Returns and Shipping

If a physical return is required:

• The customer is responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping method as we are not responsible for lost returns.

4. Denial of Refunds

Refund requests may be denied if:

• The product is returned in used or damaged condition.
• Proof of purchase is not provided.
• The request is made beyond the return window.
• There is evidence of misuse or fraudulent behavior.

5. Amendments

We reserve the right to modify this policy at any time without prior notice. Changes will apply only to purchases made after the effective date of the updated policy.

6. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of North Carolina, United States, without regard to its conflict of law provisions.